Privacy Policy

Personal Information

When you create an account, we collect:

• Name and email address
• Date of birth (for horoscope features)
• Profile information you choose to provide
• Payment information (processed securely by Lemon Squeezy)

Palm Photos

When you upload palm photos for analysis:

• Photos are stored securely in encrypted cloud storage
• Photos are used solely for AI analysis and service provision
• You can delete your photos at any time
• Photos are not shared with third parties

Usage Data

We automatically collect information about how you use our service:

• Device information and IP address
• Browser type and version
• Pages visited and time spent
• Features used and interactions

We use your information to:

• Provide palm reading and horoscope services
• Process your payments and manage subscriptions
• Send important account and service notifications
• Improve our AI analysis and service quality
• Provide customer support
• Comply with legal obligations

We may share your information only in these limited circumstances:

Service Providers

We work with trusted third-party services:

• Clerk - Authentication and user management
• Lemon Squeezy - Payment processing and subscription management
• OpenAI - AI palm analysis (photos only, no personal data)
• Cloudflare R2 - Secure file storage
• Resend - Transactional emails

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights and property
• Ensure user safety and prevent fraud
• Investigate violations of our Terms of Service

We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Secure cloud infrastructure with access controls
• Regular security audits and monitoring
• Limited employee access on a need-to-know basis
• Secure payment processing through Lemon Squeezy

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Account Management

You can:

• Update your profile information at any time
• Delete your uploaded palm photos
• Cancel your subscription
• Delete your account entirely

Data Rights (GDPR/CCPA)

If you're in the EU or California, you have additional rights:

• Access - Request a copy of your personal data
• Rectification - Correct inaccurate information
• Erasure - Request deletion of your data
• Portability - Receive your data in a portable format
• Objection - Object to processing of your data

To exercise these rights, contact us at info@palmtell.com

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze site usage and performance
• Provide personalized experiences

Cookie Types

• Essential - Required for basic site functionality
• Analytics - Help us understand site usage
• Preferences - Remember your settings

You can control cookies through your browser settings, but disabling them may affect site functionality.

We retain your information for as long as:

• Your account is active
• Needed to provide services
• Required by law or for legal purposes
• Necessary for legitimate business interests

When you delete your account:

• Personal information is deleted within 30 days
• Palm photos are immediately removed
• Some data may be retained for legal compliance
• Anonymized usage data may be kept for analytics

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard contractual clauses for EU data transfers
• Adequacy decisions where available
• Other lawful transfer mechanisms

Our service is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

Your continued use of the service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: info@palmtell.com
• Website: palmtell.com

For data protection inquiries from EU residents:

• Email: info@palmtell.com