Refund Policy

At Palmtell, we're committed to ensuring your satisfaction with our service. This refund policy outlines the terms under which we may provide refunds for subscriptions and services purchased through our platform.

You may be eligible for a refund in the following cases:

• Billing Error: If you were charged incorrectly or double-charged, we will issue a full refund.
• Service Unavailability: If Palmtell is unavailable for an extended period due to technical issues on our end, we may offer a refund or account credit.
• 7-Day Satisfaction Window: If you are not satisfied within the first 7 days of a new paid subscription, contact us and we will review your request on a case-by-case basis.

The following items are generally non-refundable:

• One-time Basic plan purchases once the palm reading has been generated
• Subscription charges after the 7-day satisfaction window has passed
• Partial billing periods remaining after cancellation
• Promotional credits or discounts applied to your account

To request a refund, please follow these steps:

1. Log in to your Palmtell account
2. Navigate to your billing or account settings
3. Select your subscription and look for the refund or cancellation option
4. If you need assistance, contact our support team at info@palmtell.com

Please provide any relevant details about your refund request, such as the transaction ID and reason for the refund.

Once your refund request is approved, the refund will be processed back to your original payment method. Please allow:

• Credit/Debit Cards: 5-10 business days
• Other methods: Varies depending on your financial institution

Note: Your bank or credit card company may take additional time to post the refund to your account.

You can cancel your subscription at any time through your account settings. Upon cancellation:

• Your access will continue until the end of the current billing period
• No charges will be applied for the next billing period
• You will not receive refunds for the current billing period

In certain circumstances, we may make exceptions to this refund policy at our sole discretion. These may include:

• System failures that prevent you from accessing your service
• Unauthorized transactions
• Significant service degradation

If you believe your situation qualifies for an exception, please contact us with documentation.

If you have questions about this refund policy or need to request a refund, please contact us:

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of Palmtell after any changes constitutes your acceptance of the new policy.